![]() I'd like to think Apple software and Apple support are better than this. Doing this workaround daily is necessary. I run that, turn off that rule, and then go through the flagged messages. I now have created a rule to apply to the junk mail - Flag the messages from known senders. Like most of you, I get hundreds of messages in my junk mail every day. I've had no better success that my consultant had. In the past month, I started the support process again. A technical consultant tried to fix it, tried with Apple Support and engineering to try to fix it, all with no success. ![]() Or maybe they didn't look at the screen shots they asked for. Apparently the problems that I experience and documented to them, are not considered problems. They can't find any solutions in the logs. They are confusing problems with solutions. The latest response from Engineering - via Support staff since we customers can't talk directly to engineering - They can't find any problems. I've spent hours on the phone with Apple Support and senior advisors there. I have sent screen shots of the good mail in junk, the contacts they come from, and mail logs to Apple Support engineering, upon their request. The Apple junk filter is set to not junk mail from known contacts. How can I make the Apple junk mail filter put all mail from known senders into my inbox? Apple is junking mail from sendings in my contacts list. So, something with emails going through the exchange server but why from only this one person is a total mystery. This only happens if she sends email to my work account. I then uninstalled Outlook, though there are still files within "group containers" that I have not messed with, but problem did not go away. I opened Outlook and I do not even receive her messages. ![]() Our University IT dept now only supports Outlook and won't discuss the issue. However, junk mail is not filtered on my phone and I do not see junk mail settings on my iPhone. I see others have had the same issue with this with junk mail filtering turned off, using Exchange, Outlook and an Android phone. This seems to have started when our university went over to using a Microsoft Exchange server for our email a few months ago. I set up a rule that her messages are starred as a VIP, this works and alerts me, when i notice, to look for her message in junk. I turned off junk mail filtering and her messages still go to junk mail. I tell the filter to leave junk mail in my Inbox but her messages still go into junk, while the junk stays in my inbox. I set up SpamSieve and put her email address onto the Whitelist, and it is not on the Blacklist. She is in my contacts, I have set up a rule to move her email to the inbox, i have set the junk filers correctly. Email from one person, my assistant, with whom I have been blissfully communicating for years by email, now always goes to Junk. ![]()
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